This Privacy Policy explains how Bright Room handles personal data when you use the website, request a quote, or arrange move-in and move-out cleaning services in the Chennai metropolitan area.
Subject to legal limits, you may request access to your data, correction of inaccurate details, deletion of information no longer needed, or restriction of certain processing. You may also object to processing in some circumstances and withdraw consent where consent is the basis for processing.
To protect privacy, we may ask for information needed to verify your identity and locate the relevant records. We will respond within a reasonable period and in line with applicable law, and we may explain if a request cannot be fully granted.
We retain personal data for as long as needed to manage inquiries, quotes, bookings, service completion, payment records, and dispute handling. After that, data is deleted, anonymised, or archived only where required by law or for legitimate business recordkeeping.
If we make material changes, we will update the policy on the website and may provide additional notice where appropriate. The revised version applies from its stated effective date.
We use personal data to respond to inquiries, prepare custom quotes, review property condition, confirm scope and access, schedule appointments, carry out cleaning visits, manage completion handover, process payments, maintain records, improve website reliability, and meet legal or accounting obligations.
We may share data with payment processors, communication tools, website hosting providers, and other operational vendors that help us run the site and deliver services. Where third parties process data on our behalf, they are expected to use it only for the agreed purpose and to maintain appropriate confidentiality.
We may disclose personal data when necessary to comply with law, respond to lawful requests, protect our rights, investigate misuse, or support legal claims and accounting obligations. Any disclosure is limited to what is reasonably required for the stated purpose.
We may collect name, contact details, property and access information, service preferences, appointment details, payment-related records, communication content, and condition photos shared for quoting or service planning. We also process limited technical data such as device, browser, and usage information when you visit the website.
We receive data when you submit an inquiry, request a quote, confirm an appointment, share property details, send messages, or provide photos for scope review. Some data is generated during booking, payment handling, and website operation, including logs and basic analytics records.
We may use session cookies to keep the site working during a visit, preference cookies to remember selected settings, and limited performance cookies to understand how pages are used. We do not rely on cookies to collect sensitive information for unrelated purposes.
You may manage cookies through your browser settings and, where available, site controls. Blocking some cookies may affect form submission, preference storage, or other site functions that support booking and communication.
